Cancellations must be received in writing - mail, email or fax - to Imagine Experiences or REMAX Australia. Cancellations will not be deemed to be received until you have written confirmation from Imagine Experiences or REMAX Australia. If you have not received acknowledgement within two business days, please contact the Events Team on +61 430 645 312. If you are cancelling any or all aspects of your booking: registration, accommodation and/or a tour/activity, this can be done with one correspondence.
No refunds will be made for cancellations postmarked on or after Friday 31st July 2026. No shows will also incur a 100% cancellation fee.
Please book your accommodation via the link provided when registering your attendance for the Event; this can be done by using the online link or by sending an email to the Imagine Experiences. To confirm your booking, your supplied credit card will be provided to the hotel and secure your booking, payment will not be processed until arrival. You will also be required to produce a credit card on check in for any incidental costs incurred during your stay.
If you need to cancel your accommodation booking, any refund whether cash or credit card, will be subject to the hotel cancellation policy. Therefore, no accommodation refund can be guaranteed. Please note that there are surcharges on credit card transactions at most hotels; please contact the Imagine Experiences Team if you wish to know their individual rates.
If you alter your accommodation booking after you have checked in, please deal directly with the hotel. If you arrive 24 hours later than your indicated arrival day you may find that you have forfeited your deposit.
Payment is accepted by credit card only. American Express, MasterCard and Visa cards are accepted. Please note that a credit card administration fee of 1.75% will be incurred for Visa and MasterCard and a credit card administration fee of 2% will be incurred for American Express. This fee will appear on your tax invoice. Imagine Experiences Pty Ltd is responsible for processing all payments from your nominated card through an online merchant located in Australia.
Registrations for RMX26 will close on close of business Tuesday 11th August 2026 to enable appropriate pre-event preparations. However late registrations will be accepted after this time in writing to Imagine Experiences at jasminer@imagineexperiences.com.au (subject to availability).
The organisers cannot guarantee that collateral, such as satchels, will be available to the late registering delegates. In addition, there is a risk that social program functions may be fully subscribed. This policy has been implemented to enable greater efficiency in the co-ordination necessary during the lead-up to the event, and to ensure the most enjoyable event experience possible for everyone involved.
In the event of government imposed travel or border restrictions in relation to the current COVID-19 situation that will affect the delegates' ability to travel, the organizers endeavour to reschedule the event including accommodation arrangements to the same or higher value before the end of the 2026 calendar year, (subject to availability). We appreciate that things can change at short notice, so if you are unable to attend due to government restrictions, we will work with the hotel and other vendors to minimise any loss that may be incurred.
Registration fees do not include insurance of any kind. It is strongly recommended that participants take out their own travel insurance. It is suggested that the insurance policy should also cover the loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses. The insurance should cover loss arising from the cancellation of the event by the organisers or a person's inability to attend due to any reason whatsoever. No responsibility is taken by the event managers for any person not holding insurance.
If you access our website, we may collect additional personal information about you in the form of your IP address and/or domain name.
Also, our website may use cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. If you register on our website, we will then link your cookie back to your personal information details. We use cookies to monitor usage of our website and to create a personal record of when you visit our web site and what pages you view so that we may serve you more effectively.
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you with the services you are seeking.
Generally, we only use and disclose personal information about you for the purposes for which it was collected (as set out above).
We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
You may access personal information we hold about you, upon making a written request. Imagine Experiences or REMAX Australia will endeavour to acknowledge your request within 14 days of its receipt and to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request. We may decline a request for access to personal information in circumstances prescribed by the Privacy Act.
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. Where practicable, we will inform any third party to whom the personal information has been disclosed that a correction has been made.
Imagine Experiences and REMAX Australia are committed to observing its obligations under the Unsolicited Electronic Messages Act 2007. If you receive a commercial electronic message from us and you do not wish to receive any further messages of this nature from us, please email us at tarad@imagineexperiences.com.au or phone +61 418 887 182
